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I purchased a Raymond Weil what from T1 Manchester Airport on 9th January 2017 from The Nuan Shop at a cost of £800. In October 2018 the watch stopped working, which I thought was the battery. After looking on the internet and through what little information that was supplied with the watch, I could not find any information about how or where I needed to change the battery. I went into a Jewellers in my local town, and they replaced the battery for me. I was advised that the new battery did not make a difference and the watch still didn't work. I then returned the watch to Earnest Jones who are a distributor for RW repairs. I was advised that the turnaround maybe up to 12 weeks. After several weeks, I received a phone call from Earnest Jones advising that because the watch had been opened by someone else other than a RW authorised repairer, that the Warranty was now nil and void. As I couldn't find any information on your web site or documentation that was supplied with the watch, I find this absolutely unbelievable. Earnest jones advised that the watch needs a new mechanism and I would need to pay £234 to repair the watch. Again I find this absurd and unbelievable. The watch is less than two years old and not fit for purpose. I have spent the last few weeks trying to get some assistance with this issue and your distributors and authorised repairers will not help me out. I do not see why I should pay £234 for a repair for poor quality from RW for a watch that is less than two years old. RW watches are supposed to be quality, that's why I paid £800. But if this is how you treat your customers then I am extremely disappointed. I look forward to you coming to a sensible decision and assisting me with getting my watch repaired. Regards Dean.