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Re account:0477827733 Last year, some one reported gas leak, and someone came knocking on few doors, but was nothing found at my house. Few weeks later, I smelled gas, and I did contact pgw, and they sent two individuals, both seemed unfocused, acted strange, to the degree I asked them to leave. They didn't seem to know what they were doing. As they tested gas leak, they damaged the two shut off gas valve, one for the dryer)I have stove instead), and the other for the house heater. When I questioned them, why they locked it, that I can not turn it off, in case of emergency, they answered, that it shouldn't. I reported them to pgw. Recently, as I called parts and labor for repair, it was due plumbing issue, and the technician himself couldn't turn the gas off. And, when I tried to disconnect the stove, I realized the handle for shut off the dryer gas line, was cracked, and fell off, and I couldn't turn off the gas. The pgw workers, caused more damage than repair, and now I can not shut off the gas for any emergency. I would appreciate fixing the problem, was created by your two technicians, who damaged the two shut off gas valve, locked it, damage the handle, and created hazardous to my property. Thank you, Madelene Jacob 4247 cottman ave. Philadelphia pa 19135.

We have a lot rental properties in Philadelphia. We have a consistent issue when our tenants call in for service. Our unit B is the "bottom" floor, however pgw customer service assumes Unit B is the 2nd floor. It may have been that way 30 years ago, but their is a lot of development in the city with thousands of units. I really think this needs to be addressed in training not to make such assumptions. It was save us both time and money fixing consistent mistakes on pgw end.