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I tried to log on to my account to place an order, but someone had some3how changed my account to a different email address and I could not get in. I have since changed my bank card three times and contacted your customer centre on numerous occasions who told me the problem has been resolved. It has not. I still cannot access my account to place any orders. Your people keep telling me the email problem has been sorted and my account is secure with the password/email address it should have, but any orders I try to place are still rejected many months later, around nine months actually. Your people tell me my bank is rejecting payment. My bank has checked every time and told me no request for payment has been received. I have been a customer for many years and would like to be able to continue ordering goods from you, but at the moment I cannot. Can anybody sort this problem out. Does anybody care enough to do something about this?.

I sent a message about the failure to sort problems with my account, but left only this method of contact. Please contact me via my email address nikkimunday@yahoo.com.

I am trying to contact a UK person my account was hacked four weeks agao with two orders made4 for a watch and a pair of headpohones, this was not done by me, you were informed four weeks agao I have not had refunds for the £23. 99 and £22. 90 and noboby is telling me anything, just that it is under investiagation. then I got told that two payments back to my account had been made on 29th August and 3rd September, no such payment have reached my account. This is an utter disgrace, much less the fact I cant speak to or get any sense out of anybody, you have taken my money and not refunded it for four weeks, I have called about ten times. I am going to take legal action if this is not sorted.

I keep getting parcels addressed to Emily June. I do not know where to send them back because no invoice in parcel. What do I do please.

Dear Sirs I had a telephone call automated of course informing me my amazon prime membership was due to expire (this confused me as I pay it on a monthly cycle) and it would automatically be renewed using my credit card for £39+. On being put through direct I found it was an overseas centre call (which I strongly object to)who I informed that I would now cancel my membership as I did not want to pay this amount at this time. I was directed to use my lap top to do this with his help. I complained that why should I need to do this as it was amazon that contacted me. At this This person hung up hence my complaint on three fronts firstly I object to automatic renewals two taking that amount without my permission when I pay monthly three operator, s attitude. I have now reluctantly cancelled my membership due to this and changed my card details with you in case this was a scam call. I would appreciate a contact over this please. Derek. Sutherland Carronview Stenhousemuir 07519177607.

I have tried and tried to get my OTP taken off my account as my phone was stolen, but I just keep getting passed round. I have rung amazon on help line number several times it was an 08 number, but I ended up with £56. 00 on my phone bill cause it came up on my bill as a 0900 number which naffed me off. I just want to be able to watch the items I have purchased from you. I am told I can not do this without ID being Emailed to you. I sent my election voting card, but still not heard back. I had to open a new account to still purchase from you this E mail is debrobinson0713@outlook.com same address as my old account debrobinson07@aol.com they both have the same address and bank card details so how can I be trying to commit fraud. As I have said all I want is to be able to view on the account what I have purchased. Hope you can help because I am seriously fed up now. Ded Robinson.

My card account was charged £2. 98 on the 14th November for an item you state will be delivered between 30th Nov and 10th Dec, yet to be received Under the sale of goods act when acceptance of a charge is made the payee becomes the proprty owner? It is therefore unlawful to make such a charge when goods have not been received. I would be grateful for your explaination Regards D C Thomas.

I have purchased six of 25 books the Alan Lewrie series, is it possible to purchase the rest of these books in one purchase instead of separately. ?.

I phoned amazon a couple of times, concerning a pair of Nike 270 trainers I purchased, that are of substandard quality. I was informed a refund would be in my account within 14 days. In which time Covid 19 has hit, I’m unable to phone. I hope you will be able to resolve the issue. Thank you.

I am disappointed that there was no one at the other end other than a message that there is no one to help. I then tried to send an email to amznindpr@amazon.com, which became undeliverable twice. How can I communicate with you guys?.