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TRAVEL REPUBLIC BOOKING REFERENCE: ACM/17152875 Dear Sir/Madam, I am contacting you because I am very unhappy about my stay from the 8th Sep 2018 to 12th Sep 2018 in your hotel - Forte De Vale. In our deluxe room apartment there were no milk, coffee, tea and sugar sachets, but your website says there would be. Additionally, your website says there would be a bathtub, but there wasn't in the room. Instead, there was only a shower which was designed for a disabled person: it was too small where I nearly hit my head against the tap handle; and with no deep shower tray, making the floor very slippery. There were ants in the bathroom, kitchen and lounge on the first night, and this is unacceptable. We reported this issue to the reception, and asked if we could be moved to another room, but there were no rooms available. Finally, your website says there would be ironing board in the room, but there wasn't. It is a five star hotel and this is the reason I booked the room. However, the facilities in my room did not reflect this. My wife and I was very upset and disappointed by not having these facilities in the room. Therefore, we will not book to stay at any MGM hotels throughout the world.