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Mike Harris in late 1980's laid the foundation of a company at Leeds, West Yorkshire, England known as First Direct. First Direct is headed by parent company HSBC Bank plc makes the direct execution of transaction between the bank and customer. First Direct is also recognized as the retail(wholesale) bank that makes full use of telephone and internet while running business undertakings. There over 1.20 million customers engaged with First Direct.

First Direct as fully based on telephone and internet works restlessly 24x7. Without any delay in receiving call from the customers side the coworkers are alive round the clock. Online servicing on Mobile and tabs makes it so easy for the customers to get connected with First Direct. First Direct is not an uncommon banking the banking and financial field, First Direct offers all services and products as the other banking and financial institutions bring forth like current account, savings, cards, mortgages, Stockbroking loans and insurance etc. the methodology differs a lot. First Direct mainly takes into consideration chit chat with the client and ensures them that the money belongs to them. First Direct as known to be the leading banking and financial service provider has two important call centers by the help of which First Direct conversations with millions of clients across England situated in Stourton (Leeds) and Hamilton, South Lanarkshire, Scotland. Both the call centers all fully responsible for satisfying the customers cent percent.

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